The Booking Form must be completed and signed by the party leader (hereafter called the Guest(s) who must be over 18 years of age.
The signing of the Booking Form shall be deemed to constitute the acceptance of the Booking and Payment Procedure plus Terms & Conditions by the Guest and shall be a warranty by the person so signing that they have the authority to act on behalf of the persons named on the booking form including any substitutions by any subsequent agreed amendments to the booking.
The procedures and conditions will still apply even if for any reason the booking form has not been completedby the client, e.g. in this case the kate booking requestd by telephone which necessitates immediate commitment.
The booking is not accepted until the completed and signed Booking Form together with the appropiate deposit has been recieved and the Acknowledgment/Receipt has been issued. If the booking is not accepted for any reason the deposit will be refunded in full.
Amendments to, or cancellation of a booking by the Guest will be subject to the provisions of section 6 and 8 of these terms and conditions.
The accommodation cannot be shared, assigned or sublet and only the persons shown on the booking form are permitted to stay in the property. Persons/children under the age of 18 years are not acceptable unless accompanied by partents or an adult.
Deposits and Payments are to be made in accordance with the Booking & Payments Procedure. Failure to comply with the payment procedure will be deemed to be a cancellation by the Guest and will be subject to cancellation charges as detailed in section 8.
3. THE RENTAL PERIOD
Reservations normally run Saturday to Saturday and are for a minimum of 7 nights.
The villa is available for occupation from 4.00pm (local time) on the day of arrival until 10.00am (local time) on the day of departure.
Vacating after 10.00am may incur charges equivalent to one day's accommodation cost.
4. RENTAL CHARGES
The villa rental charges and the items included are as detailed under "weekly Rental Charges".
5. PRICE GUARANTEE
The rental price for the villa is fully guaranteed when the deposit has been paid and the acknowledgment/receipt has been issued.
The effective date of any amendment is the date on which details of the proposed amendment are recieved in writing. Whenever possible, any amendment to the booking requested after the booking has been confirmed, will be accommodated. Dependent on the nature of the amendment additional costs may be incurred.
7. THE SECURITY BOND
The Guest is solely responsible for any damages of breakages that may be caused to the property or to its conents and also for any loss of items in the inventory during their stay. Therefore a £200.00 refundable security bond payable with the final balance will be held against such a eventuality. The villa is inspected both before and at the end of each occupation and upon confirmation that all is in order; this deposit will be refunded in full. Since it is not possible to check the accommodation before departure, the security bond will be reimbursed as soon as possible after the Guest returned. Charges for damages/losses or any maintenance/repairs to the villa, equipment, amenities or fixtures necessitated by misuse will be at the discretion of Orange County Villas and will be deducted from the Security Bond. In the event of any damage/loss which is assessed to be in excess of the Security Bond, the Guest will be held responsible for full reimbursement of the outstanding amount within fourteen days, it is important that the property be left clean and tidy at the end of the rental period.
8. CANCELLATION BY CLIENT
Any cancellation by the Guest must be notified in writing directly to Orange County Villas. Cancellation by telephone will not be accepted.
In the event of cancellation by the Client, the following charges will apply:-
PREIOD BEFORE DEPARTURE CANCELLATION CHARGE
More than 10 weeks Deposit
Less than 10 weeks 100% of all costs (i.e. no reimbursements)
Note: All Guests are strongly advised to have adequate travel/holiday/medial insurance in force for all members of the party and for the entire period of rental. (Travel insurance may cover the cost of cancellation for reasons beyond your control).
9. CANCELLATION BY ORANGECOUNTYVILLAS
In the unlikely event that circumstances beyond our control, necessitate cancellation of the booking, we will refund any monies paid by the party leader (without interest, compensation or consequential loss of any kind).
10. INTERNATIONAL TRAVEL REQUIREMENTS
Guests are personally responsible for the provision of the international/health documentation. Cancellation caused by the Guests due to incorrect documentation will be charged at the relevant cancellation fees.
11. FORCE MAJEURE
Orange County Villas and their representatives accept no responsibility whatsoever and no compensation or any other payment will be made if any cancellation or change to the terms of the booking becomes necessary due to war or threat of war, riots, civil commotion, terrorist activities, industrial disputes, natural and nuclear disasters, fire, flood, adverse weather conditions, building or construction in progress within the community, technical problems with transportation, closure or congestion of airports, alterations or cancellation of schedules by carriers, or any other events beyond our control.
In the unlikely event a problem should arise whilst on holiday relating to the villa, the Guest should immediatly contact our Management Company (Their details will be suppied prior to your departure and are also to be found in the Welcome Book, which is to be found in the villa).
13. BROCHURE DESCRIPTION
Whilst all information supplied in the brochure is deemed to be correct and to the best of our knowledge, it is understood that the information supplied is for guidance purposes only and does not form part of the contract.
14. LIMITATION OF LIABILITY
Although every effort is made to ensure that the villa is in perfect condition, and as prescribed in the literature supplied. It is a condition of acceptance of the Terms & Conditions that the Guest understands this information is as supplied at the time of writing and is subject to change without notice. It should be pointed out that as many communities still have ongoing building and construction work in progress, over which we have no control whatsoever, Orange County Villas and their representatives accept no responsibility whatsoever and no compensation or any other payment will be made to any Guest in the respect of any disturbance, annoyance, inconvenience or any other problems that may be caused or created by or in response to any such building or construction work being carried out in the community. Guests specifically requiring information regarding building or construction work affecting the villa should request this information before booking.
Orange County Villas cannot accept responsibility for third party claims, accidents, damage to, or loss of property, or for any expenses incurred for any reason, including charges caused by Force Majeure, regardless of howsoever they may have occurred, nor can liability be accepted for injury as a result of the use of the Pool or Jacuzzi howsoever caused. Guests are specifically advised not to allow unsupervised children to use the Pool or Jacuzzi. Glass is not premitted in the pool area.
15. POOL & JACUZZI HEATING
Due to the nature or the prevailing weather systems in the sub-tropical climate of Florida, Orange County Villas cannot guarantee the water temperaturein either the swimming pool or jacuzzi. All pool and jacuzzi heaters are set and locked to standart water temperatures. The heaters are set to operate at set standard hours during the day, this is to ensure the Guests paying for the heating service get the optimum benefit from the heating at normal times, and that we comply with the operating requirements of the system as laid down by the manufactures. The actual water temperature will vary with the ambient temperature, time of use and prevailing weather conditions. Orange County Villas will NOT enter into any discussion concerning complaints regarding pool/jacuzzi temperatures.
16. NON-SMOKING POLICY
It is the standard policy of the Orange County Villas that the property deemed as Non-Smoking. Therefore All Guests are requested not to smoke whilst in the villa. Smoking is permitted in the pool deck area, and ash trays are provided for this purpose. Any extra cleaning or damage, howsoever caused through Guests not abiding by this Non-Smoking Policy, will be dealt with the deduction of such costs as required by Orange County Villas from their security deposit, according to the Security Bond Procedure (see item 7 THE SECURITY BOND).
17. GUEST RESPONSIBILITIES
It is the responsibility of each and every Guest to read and understand the Welcome Book in the villa, and to ensure that all the villa and communal rules are adheared to. The party leader is responsible for the actions of all the Guests in their party. Failure to abide by any of these rules could result in deductions being applied to you're Security Deposit. The villa will be professionaly cleaned prior to the Guests arrival and again after the Guests departure but it remains the responsibility of the Guests to ensure that the villa is left in an orderly state. Kitchen untensils and BBQ's should be cleaned before leaving. The management company will charge for any extra cleaning and this will be deducted from the Guest's Security Deposit.
18. ORANGECOUNTYVILLAS RESPONSIBILITIES
It is a requirement of booking that Guests understand Orange County Villas responsibility is to ensure that the Carlton House is avilable for the Guests for the times requested and that it has been prepared in readiness for the Guest's arrival/ In the unlikely event of there being a problem with the villa, it's contents, running or operation, including any community problems, the Guest MUST contact the Management Company in Florida, (details will be supplied prior to departure). The Management Company are the only people able to resolve any problems regarding the villa during the rental period. Any and all problems must be reported to the Management Company including damage or breakages caused by the Guests. Orange County Villas will not enter into discussion relating to problems with Carlton House that have not previously been reported to the Management Company in Florida.
This contract is subject to all and shall be construed in accordance with the laws of England and the parties hereby submit to the exclusive jurisdiction of English Courts.